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Managing Complexity with Strategy

07/27/2020 by simoncollister Leave a Comment

“Politics is a job that can really only be compared with navigation in uncharted waters. One has no idea how the weather or the currents will be or what storms one is in for”

Otto von Bismarck

I’ve been sitting on some thoughts since January about the increased influence of complexity in the world around us and how strategy can help us make sense of it. With hindsight, they were all too timely!

But I’ve finally put (metaphorical) pen to paper and will publish them over several posts.

Let’s start with this….

Complexity is a reality.

People are complex. The world is complex. 

When we say this we usually mean it figuratively. As in, people are difficult to comprehend. Things that happen in the world don’t always make sense. It’s a surprising place.

But we can literally say that the world is a complex system.

Our reality emerges out of a continual interaction of things – people and other forces.

Dr Karoline Weisner, from the University of Bristol, defines a complex system as:

“something that consists of many elements that are interacting in a disordered way out of which is generated a robust order. There is nothing that controls centrally how things are supposed to behave.”

So far, so good. 

Things are complex. They are complex systems and processes made up of chaotic, interacting parts. 

From cells to the brain. From human behaviour to the development of cities and countries.

From weather systems to ocean currents; global markets and insect swarms to pandemics. 

The world is complex.

But what’s also important to understand is all these parts are also interacting with each other.

Complex systems are interwoven and embedded in one another.

So, the world is *really* complex.

What this means for strategy.

Of course, this doesn’t mean that as strategists we need to worry too much about *everything* at once. 

But bearing this reality in mind allows us to make some credible judgements about our work…

1. Complexity destroys silo mentalities. Comprehending and planning for complexity requires ecosystem thinking, although that may be a crude buzzword. Cold War historian John Lewis Gaddis argues: good strategy requires an “ecological sensibility.” Or as military theorist Carl von Clausewitz put it: “The man responsible for evaluating the whole must bring to the task the quality of intuition that perceives the truth at every point.”  

For strategists this means that being able to extend research and thinking across as many domains as is knowably possibly is a vital skill. More importantly, being able to spot and connect thinking to unknown or outlying fields, behaviours or domains is an advantageous ability.   

2. Complexity is emergent, not reductionist. As per this lovely illustration from @AlexMorris in the Strategy and Planning Handbook.

This means that strategy is a process, not a ‘thing’.

It also means that while research, data and insight are useful inputs for grasping the context to which you are seeking a strategic response, they are ultimately a springboard from which to make an intuitive leap to a solution.

Strategy is about making things greater than the sum of their parts. 

It also means that continual monitoring and course correction are super important to manage the ongoing and emergent changes taking place in the wider strategic context.

3. Applying scientific models and data analysis can help comprehend complex realities. This means that strategists empowered with data and meaty computing power can tap into the potential for predicting and simulating future scenarios (as per Dominic Cummings’ Grand Vision). 

It’s the logic Professor Shoshana Zuboff applies in her recent book The Age of Surveillance Capitalismwhere she argues the data and computational power needed to predict and modulate emotions and behaviour is already available to the big tech firms, Amazon, Google, Facebook, etc.

So what does this matter?    

Well, it depends on the level of strategy you are operating at.

Clearly, if you are a creative or comms strategist the ecosystems you need to comprehend and influence are perhaps smaller in scale than say a business strategist. For example, it might be the difference between analysing cultural, consumer, communication and your company domains (a.k.a. the 4Cs) and understanding macro-trends playing out in global economies, industry verticals, regulations, corporate and national cultures.  

And the scale expands again for a political strategist, say, or a national policy strategist.  

Here it’s about fully grasping a more complex series of domains encompassing national, or increasingly, trans-national communities and societies. Mapping the emerging patterns of behaviours, understanding what they might mean in relation to your desired outcomes and creating policy and legislation accordingly.

I’m simplifying vast and complicated tasks, of course.

But I want to also argue that such a simplification is entirely feasible and, for a good strategist, desirable.

Sun Tzu, for one, was a firm believer. He argued that simplicity co-exists with complexity. Gaddis argues that good leadership is able to see simplicities in complexity.

This is the goal for good strategists. I’ll write more about ‘how’ we do this in my next post.  

Filed Under: Strategy Tagged With: complexity, Consulting, Management, Management Consultancy, Startegic Communications, strategic planning, Strategy

New Publication: Organization & Abstract Hacktivism

12/12/2014 by simoncollister Leave a Comment

Screen Shot 2014-12-12 at 11.58.28Just a short post to tell you about a new article I have published in the current issue of the journal: Ephemera: theory & politics of organization.

Titled ‘Abstract Hacktivism as a Model for Postanarchist Organization’ the full text is CC and available free to access via the Ephemera website. [pdf]

Enjoy!

Filed Under: Research Tagged With: abstract hacktivism, ephemera, Management, organization

Social media helping PR operate more strategically?

02/26/2013 by simoncollister Leave a Comment

The Chartered Institute of PR’s (CIPR) annual State of the Profession report suggests a potentially interesting development for the sector and the role PR plays within organisations.

In her introduction to the survey of 1,273 of its members, CIPR CEO, Jane Wilson, reports that PR “is moving away from having a primary media relations focus to embracing the opportunity presented to us by social media to participate in two-way conversations with our publics.”

While ‘two-way communications’ is an often misused or misunderstood term its adoption here is potentially significant as it might  indicate a shift from a traditionally media relations-focused tactical function to more strategic organisational as PR has to undertake greater research and planning to deal with the complexity of social media.

OK. So, this is pretty flimsy speculation but there’s another interesting insight in the report which adds some more – albeit speculative – weight to the hypothesis.

The increasing convergence and collaboration of siloed departments necessary to manage the increasingly social environment and support the move towards becoming a ‘social business’ is also affecting PR professionals. In the section titled ‘Converging areas of practice’ the report reveals that “[PR] [d]epartments working increasingly closely together has directly resulted in areas of work converging. Around half of PR professionals say that departments that now work more closely with each other share responsibility for social or digital media management (51%), branding (48%) or internal communications (48%).”

While it doesn’t indicate whether PR teams are taking the lead on driving forward a newly converged organisational strategy, these are interesting findings that may indicate that as organisations become increasing socialised and converged this may well be a catalyst for PR to recognise and capitalise on its long-absent organisational strategic prowess?

PR, it has long been argued, is best conceived as a strategic management function operating at board level to understand wider society and help shape the long-term vision and operation of organisations. In theory PR plays a central role identifying and connecting internal stakeholders with external ones, building long-term relationships with them, interpreting their changing needs and feeding this information up to the board to shape organisational strategy. The reality, alas, has seen PR all too often become relegated to marketing-led communications and reactive issue management.

But is social media forcing a change for the better? As building relationships with online communities and networks through two-way communications becomes increasingly central to an organisation’s success; and social media-empowered consumers and stakeholders are increasingly driving organisational convergence will PR’s ‘boundary-spanning’ role helping join up an organisation’s departments with its external environment help it operate at a higher, more strategic level?

I guess only time will tell. Personally, I wouldn’t be surprised as I believe PR has the potential to play a central role in helping organisations adapt to the complexity of social media at a business level – in theory, at least!

As a footnote it should also be noted that two other findings from the report may have a bearing on this. Firstly, the report argues that in terms of its current strategic presence “three in five [respondents] say that they directly brief board members or senior staff, whilst over a third of those in-house with a direct responsibility for PR sit on the board“. However, “fewer than half say that this extends to influencing wider business and organisational strategy.”

And secondly, “by some margin, the area of public relations that is seen as presenting the biggest challenge is social or digital media management. Two-thirds of PR professionals (66%) say that they think it will present a challenge to them as PR professionals, whilst half (53%) say that they think it will present a challenge to their organisation.”

So, there’s still a way to go before PR operates consistently at a strategic, management level, although social media may be well be the catalyst necessary to shift this reality. But, it’s a catalyst that’s also perceived as a major challenge – both to the profession and individual practitioners. Perhaps it’s digital’s disruptive potential will win out and help the PR industry come of age.

 

Filed Under: CIPR, PR Tagged With: CIPR, Management, organisational strategy, PR, public relations, social media, State of the Profession

Managing organisational complexity

03/25/2012 by simoncollister Leave a Comment

My recent post on the #Occupy movement and how it can help organisations become more social prompted me to dig out and (re)read some of the great work written by the late and great anarchist thinker and writer, Colin Ward.

One short essay in particular, Harmony Through Complexity, started me thinking again about non-hierarchical and self-organising systems and how today’s ‘networked enterprises’ – to use McKinsey’s terminology – should embrace Ward’s clear and forward-thinking work to become better at managing the organisational complexity necessary to survive in the contemporary networked reality.

Originally published in 1978, Harmony Through Complexity is well ahead its time, drawing as it does on anthropological studies of tribal societies, linking this with the (then) still emerging field of cybernetics and distilling this complexity into a clear argument for the benefits of leaderless organisation.

Ward’s fundamental argument is that tribal societies, organised around informal and largely leaderless practices are far from simple or primitive as sociological or scientific “experts” in the civilised West believed. They are, rather, held together by vastly complex social arrangements that rely on customs, cooperation and collaboration to evolve and survive.

Such “socially-calibrated” practices are not, Ward suggests, representative of “society’s simplicity and lack of organisation, but of its complexity and multiplicity of social organisations.”

In fact, Ward argues, civil society institutions from Government through to NGOs and businesses can – and should – learn a lot from these social, self-organising arrangements.

Putting these anthropological insights into an organisational framework Ward fascinatingly makes the connection between these complex, tribal organisational forms and cybernetic management theory – still a relatively new idea in 1978 – which offers a novel way of approaching the management of “complex, self-organising systems”.

Without delving too deep into cybernetics or systems theory (See Joanna Beltowska and Amy Rae great presentation below for a handy overview of systems thinking) Ward draws on the work of British cybernetician William Ross Ashby to highlight the ‘Principle of Requisite Variety’.

This organisational theory demands that the variety of practices within a controlling system must be at least as varied as the system it controls. Or to put it another way, while we have traditionally attempted to ‘simplify’ organisational structures by creating discrete, siloed departments managed hierarchically, the reality is that effective organisational co-ordination and management can only come from an approach that is as social and complex as the organisation itself.

The full problem organisations face is brought to life by another British cybernetics pioneer and mathematician, John D. McEwan, who observed:

“First we have the model current among management theorists in industry. This is the model of a rigid pyramidical hier­archy, with lines of ‘communication and command’ running from the top to the bottom. There is fIxed delineation of responsibility, each element has a specified role, and the procedures to be followed at any level are determined within fairly narrow limits, and may only be changed by decisions of elements higher in the hierarchy. The role of the top group of the hierarchy is sometimes supposed to be comparable to the ‘brain’ of the system.

The other model is from the cybernetics of evolving self-organising systems. Here we have a system of large variety, sufficient to cope with a complex, unpredictable environment. Its characteristics are changing structure, modifying itself under continual feedback from the environ­ment, exhibiting ‘redundancy of potential command’, and involving complex interlocking control structures. Learning and decision-making are distributed throughout the system, denser perhaps in some areas than in others.”

So far, so good. But what can we learn from this? The top-down model is widely adopted and ingrained in current industrial and social practice. It’s the dominant model for government, schools, businesses, NGOs and most other institutions conceived and established in the industrial era. It’s how we used to operating so why should we change?

One reason we need to think about helping organisations to embrace complexity and become more social is that failing to do so impacts signficantly on their viability and sustainability.

Research by the Deloitte consultant and ‘edge’ guru, John Hagel, shows that the efficacy and performance of US firms has fallen significantly with return-on-assets down 75% from 1965. Not only that, but the current life-expectancy of businesses in Standard & Poor’s 500 has fallen from 75 years in 1937 to just 15 years today.

Significantly Hagel traces the cause of these downward trends to the mid-20th century when companies began to consolidate their structure and operations, rather than seek continual institutional innovation and adapt to the growing complexity of the social environment.

The significance of this institutional innovation is highlighted by Dave Grey from XPlane who, drawing on the work of Shell’s Head of Strategic Planning, Arie de Geus, argues that sustainable and successful organisations all feature three common traits:

  • Ecosystems: Long-lived companies were decentralized. They tolerated “eccentric activities at the margins.” They were very active in partnerships and joint ventures. The boundaries of the company were less clearly delineated, and local groups had more autonomy over their decisions, than you would expect in the typical global corporation.
  • Strong identity: Although the organization was loosely controlled, long-lived companies were connected by a strong, shared culture. Everyone in the company understood the company’s values. These companies tended to promote from within in order to keep that culture strong.
  • Active listening: Long-lived companies had their eyes and ears focused on the world around them and were constantly seeking opportunities. Because of their decentralized nature and strong shared culture, it was easier for them to spot opportunities in the changing world and act, proactively and decisively, to capitalize on them.

It’s interesting to see how a lot of this thinking is being converted to action in the more cerebral social agencies out there.

For example, you can quite nicely boil down de Geus’  active listening to ongoing research conducted across an organisation’s internal culture and its external social landscape; followed by a strategy stage where research insights identify organisational identity in shared-values or define the social capital that binds internal and external networks together; next this strategic vision is is used to shape an organisational‘ecosystem that enables networked communication – both internally and externally. Finally, all agencies should be creating evaluation frameworks for their clients to ensure they are continually measuring and improving the performance of their strategies in a complex organisational environment.

Filed Under: Management Tagged With: anarchism, colin ward, complexity, cybernetics, Management, organisations

Is McKinsey and Nielsen’s social media division a backwards step?

06/16/2010 by simoncollister Leave a Comment

I saw this story earlier in the week and now Drew B's blogged about the announcement that the media metrics people Nielsen have teamed up with the management consultancy McKinsey to launch a social media division.

Drew's rather positive about the venture, called NM Incite, suggesting that it's "good to see [this] type of advisory coming from the bright sparks
at McKinsey
". I'm rather more skeptical and wonder whether they can offer the level of depth and understanding of the social space as social media and even communications consultancies. Of course, that may not be the primary motivation for McKinsey – rather the lure of lucrative contracts.

Without being able to comment in-depth on McKinsey's reputation at management consultancy I am  suspicious about management consultancies offering genuine communications consultancy. Only last month I was chatting with a senior PR consultant who was lamenting a 'brand strategy' put together by the client's management consultancy.

What I find particularly fascinating about this move is that NM Incite appears to be offering products *as well as* solutions. According to the 'Offerings' section on their website they can provide:

  • Customisable dashboards
  • APIs
  • Tracker reports and alerts

Interesting that as 'social media' becomes more about strategic business consultancy to socialise organisations, the traditional management consultancies are turning to selling widgets rather than knowledge.

It just goes to show that not even the bastions of the global business management empire are immune from disintermediation.

Filed Under: Conversation, Digital strategy, Management, News, social media Tagged With: communications, Drew B, Management, McKinsey, news, Nielsen, NMA, NMIncite, social media

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