Crowd-sourcing the future of media

One of the things I [heart] about the internet is its ability to totally democratise the production and distribution of knowledge and information.

Reading George Monbiot's (somewhat difficult to follow) analysis of the relationship between the media, editorial independence and advertising in a recent Guardian column, I thought: "Wow. Well, that's complicated. What's the solution?".

Well, it turns out the solution wasn't too far away. Several comments down in fact. By a man called Graham Wayne.

I won't try to summarise or precis his response. I'm just going to re-post.Lazy, you say? Well, it's too good not to. 

George

I am moved by your candid argument to respond - and we should acknowledge the Guardian for giving you the space - and yet for the first time in many threads I am, frankly, quite perplexed by the commercial paradox you identify.

There are some alternatives, but none of them are entirely satisfactory or perhaps commercially practical. Some are not consistent with the ethical requirements you describe and with which I broadly agree. But in the first place, let us enjoy for a moment the irony of taking money from the airlines, the automotive industry and their ilk, in order to sponsor an MSN outlet that consistently criticises them and pays for people like you to do so. It does sweeten the pill a little, but perhaps not enough.

Some suggestions then - not so much as things I think can be done, but as catalysts that might lead to constructive discussion and better solutions than I can offer:

1) Recent news suggests that some quality MSN websites will attempt to institute subscriptions. If the Guardian moved in that direction but limited advertising according to content that met published ethical standards, it would make subscription more meaningful. I would pay to support a news site that placed ethical behaviour at the core of its business model, because that is exactly what I find is virtually absent from commercial concerns, and much to our detriment both as consumers and members of society.

2) Try such a scheme as an alternative site and trial it for a reduced sub in the first year. If it took off, move the enterprise in that direction and reward those early supporters with a discount on the second year - or something.

3) Ban only the ads that meet the ethical standard. This is not a moral exercise but a commercial one, but where virtue is rewarded. Ethical standards should be applied to products or services, not companies per se, and when certain products enjoy more ad space than their counterparts, their importance to the companies that produce them shifts in their favour, simply because they sell more. Advertising usually targets the consumer, attempting to modify their behaviour; here advertising could target the companies and do the same. It is in the boardroom that this message needs to be understood - the market is changing and ethical behaviour will be rewarded by consumers. (And when it's all hat and no cattle, you have new fodder for the column).

4) Develop more flexible price strategies and find more innovative ways to deliver the adverts. Perhaps a rate card with weighted price bands depending on gross revenue, where smaller and more ethical concerns can also take some space in the paper or the site, thus increasing opportunities for ad sales. I suggest this because I think taking the ethical stance will cost the Guardian some revenue. Quite how much it loses is in part dependant on the ad sales team, because there is also a strong marketing advantage in the ethical stance, especially if the Guardian is the first to adopt is. Very newsworthy, and worth trumpeting in any ad campaign. It must also be true that properly exploited, there may be some additional market share to be gained through it, so it's not all downside.

5) Keep discussing the option of going completely digital. I'm sure this is discussed and the Guardian management understand this much better than I, but there are important implications for the environment as well as the economics. It must include a subscription, but that has benefits since it would probably be annual or semi-annual, which is more reliable income than variable sales of print copies. (I'd like to see the management's thoughts on this. Things change, as the Guardian demonstrates with this very site. Where are they now on this?)

Prudence would dictate money will be lost, so the Guardian must ask the same question it does over page 3 girls: what is it prepared to do in service of Mammon rather than its founders like Scott? Tits are out of bounds, yet they would bring in more money, as would the sex trade ads, but the Guardian has taken a moral stance at the expense of profit. Morality cannot be parcelled out or striated by expediency. Either the Guardian is wholly responsible and doesn't want to assist in destroying civilisation, or it may as well start looking for busty women and brainless men to leer at them, since that readership will always put their hands in their pockets - if you know what I mean.

Good isn't it? I hope the Guardian's Emily Bell sees this and takes some of Graham's points further.

Tags: Guardian, George Monbiot, future of the media, Emily Bell, advertising

Metropolitan Police's turn to social media after G20 policing scandal likely to fail, IMHO

As an interesting footnote to my post below about the need for the Metropolitan Police to make significant changes to its organisational communications culture the force's Director of Public Affairs and Corporate Communications, Dick Fedorcio, is interviewed in this week's PR Week.

From my reading and expert opinion form others Fedorcio's comments indicate that the Met is unable or unwilling to make the real changes necessary.

In a telling statement, Fedorcio, tells PR Week that he won't be looking to run a blogger engagement programme any time soon as:

"If I was seeking to manipulate people, it would raise a question about how that reduced our integrity. To be leaning on someone to say "give us a good blog" starts to raise some ethical issues."


This is a damning insight into the Met's current communications practice as it suggests that its media strategy is built on manipulation.

Commenting on the interview, Diffusion's Ivan Ristic, adds his expert comment that when an organisation has a "reputation of stonewalling" it "makes it difficult in a social marketing context." Too true. You need to tell your story as openly as possible and engage and empower others to help tell your story.

However, while what Ivan says is correct I disagree with his reading of the situation. The Met does not have a reputation to stonewall - at least in the G20/Tomlinson context.

Here the Met/City police and IPCC were extremely proactive in issuing media releases and briefings to frame the story based on what has emerged as an untrue account of events.

Admitedly organisational change isn't easy and takes time and resources - something Fedorcio claims is currently lacking. But stepping into the social media space without evening considering what adaptions you need to make to your corporate communications strategy is setting yourself up to fail - or at least be burned very publicly before you get your strategy right.

I wonder if Dick or the Met will ever monitor this psot and respond? :)

Tags: Metropolitan Police, Dick Fedorcio, PR Week, blogger engagement, social media strategy

Organising in the age of Networked Movements

I posted last week about my decision to not renew my membership of the UK’s PR trade body, the CIPR for various reasons.

I'm currently re-considering (more to come on that one hopefully) my lapsed membership, but weighing up the pros and cons of why I didn’t renew my membership helped me crystallise a line of thought I’ve had for a few weeks.

This thought is thus: the primary problem with trade organisations such as the CIPR or NUJ is quite simply that they are organisations.

That is, they struggle (or appear to be struggling) to adapt to the challenges posed by a socially-enabled Internet precisely because their organisational structure is geared towards fulfilling a role in an industrial, non-networked world.

For example, I don’t need the CIPR to co-ordinate a venue, guestlist, speaker and refreshments in order to attend a networking vent because a network of 50 people connected via the Internet can achieve something similar – moreover, they can achieve something better by co-creating the event.

This idea is also relevant when thinking about the way political parties (in the UK) are adapting to social media. While the Labour Party is making great strides in freeing up debate and campaigning I stand by the argument that they are never going to really get social until they do one of two things.

The first, is to radically restructure the way the party organises itself. That is, turn the party from a top-down campaigning body to a purely bottom-up network of campaigners. The difference may appear subtle but the effect is radically different.

Secondly, they could do what Obama did with the Democrat Party in the 2008 Presidential Election campaign. Rather than restructure the party (although there were definitely some changes made to the way to party operates), the Obama team centralised a large part of the campaign organisation but significantly they devolved a lot of the on-the-ground ‘campaigning’ activity to its networks of supporters.

For example, quoting Micah Sifry in an excellent essay, Sarah Oates, notes “campaigns are designed to share tasks, but not authority”. Conversely “networks share authority but not tasks”. The real test, for the Obama team, Sifry notes, will come when his team looks how to carry forward the ‘shared authority’ created during the campaign into the White House. I suspect that the Obama movement will struggle to integrate its decentralised, networked, informal organisation into the traditionally top-down formality of government.

Of course, I may be wrong and we have already seen Obama’s Change.gov programme initiate attempts to crowd-source policy making. But how successful this will be over the longer-term remains to be seen (and is the topic of another post!).

More significantly, this idea of sharing ‘authority’ vs sharing ‘activity’ (or tasks) illustrates that real political co-creation and networked campaigning appears – so far - to work best in opposition where parties and organisations are not fettered by the constraints of top-down government.

Having said that, I appreciate Obama is trying to change this and the UK government has a number of great social media thinkers and doers currently engaged in trying to make Government more networked. This is an interesting space and will continue to become curiouser and curioser. I plan to track progress in the UK and on the other side of the Atlantic and keep you posted on developments.

Technorati tags: Organisation, Barack Obama, CIPR, Micah Sifry, Paula Oates

UK Government's BERR launches YouTube Channel

I've just spotted that the UK Government's Department for Business and Regulatory Reform (BERR) has launched its own YouTube channel (I wonder if it's the handiwork of @neilyneil?).

One of the first videos uploaded is a piece to camera by Lord Carter talking about his recently published Digital Britain report:

Pleasingly BERR have opened up the comment section to allow viewers to discuss and feedback on Lord Carter's report. Unfortunately, no-one has contributed yet. See Joss's comment below. Looking again this morning it seems the comment option is now turned. I'm sure it wasn't yesterday when I looked... looks like BERR are trying to drive discussion to their own destination www.digitalbritainforum.org.uk which, in its own words, is a "discussion site ...created by the Secretariat for the Digital Britain Steering Board, to provide a space for you to engage with us directly in an online debate about Digital Britain." Wow! The "Secretariat for the Digital Britain Steering Board" - how social is that :)

It's worth noting that there is already a huge volume of discussion of the report online. Just take a look at a Twitter search for the hashtag #digitalbritain. I'd recommend Lord Carter get online himself and started engaging in the discussions already happening.

Technorati tags: BERR, Lord Carter, Digital Britain

LabourList Review Part 3

LabourList: Conclusions

To round-off the LabList review it's worth returning to what Draper writes in his memo about LabourList aspiring to become “an independent site that aims, in time, to be our version of Conservative home”.

I think given time, this may happen. It won’t be easy with Labour being the party in Government. This adds a different dynamic in two areas. Firstly, in terms of what insiders can say on the site regardless of its independence. And secondly in terms of allowing the site to grow organically. This works best if both content and the ideas behind content can develop organically. We know that both ConservativeHome and LabourList (and Tory/Labour blogs in general) tend to eschew ideas generally in opposition to the mainstream party. When the mainstream party happens to be in government I think this will create tensions.

But remember. LabourList is still in beta and has a lot of bedding in to do. More importantly desipte my observations above I would clarify that if there was one avenue to resolve any intra-party tensions or overcome a desire to limit debate and move political communications and campaigning forward then sites like LabourList, ConservativeHome and LiberalVoice represent it. I'm told that at least one of the people behind LabList feel that MSM have focussed too much on the site’s launch rather than the symbolic change in Labour’s approach to the Internet. It’s early days yet, but I suspect he’s right about that.

LabourList Review Part 2

LabourList: It's Approach to Digital Politics
From a quick glance it’s evident that LabList is going big on creating clever and vitriolic campaigning tools and content seen during the Obama presidential campaign (and playing on some of the same by ConHome). My instinct tells me that this worked for those two groups because both are/were in opposition and campaigning for an election. The risk for Labour is that although it may feel at times as though it’s in opposition, it isn’t.

My advice would be to go about making friends using LabList as well as trashing the opposition.. Show a bit of humility and demonstrate you’re listening and responding to people’s opinions (party and non-party) as well as taking the party political approach. I’m not saying that this approach doesn’t happen (or won’t happen in the future) but two observations I’ve made on LabList indicate that it hasn’t quite struck this balance yet.

Firstly is Derek Draper’s comments which from reading some of the posts come across as if he is flaming other users. In fact, in the site’s first comment thread some of what appear to be responses from Derek’s to complaints by commenters about over-zealous moderation are pretty troll-like. In fact, they’re so troll-like I half wondered whether they were really left by Derek himself.

Two random examples:

“that was because it was a libel and i thought i would save you the trouble of me suing you. if you don't "get" our comments policy read it again and maybe ask a friend to explain it”

“Well... you'd better hope you don't need the police, a school, get ill, need to use public transport etc. etc. if this is the level of debate we're up against I think we're going to be ok!”


Not exactly the best way to make friends and influence people. And I understand that in traditional politics there’s llttle chance of converting those clearly not going to vote for your party and thus little point expending energy engaging/trying to convince otherwise, I would argue this approach doesn’t work – or at least translate well – into the digital political environment. I can’t help but feel that Derek’s a bit traditional politician at the moment.

Secondly, some of the creative anti-Tory campaigning stuff is – while inventive and coming from the right direction – a bit too much. A couple of comments from broadly supportive users also flag the issue of going after the Tories as too much too soon when more in-depth debate about policy, news, etc is what’s wanted.

Coming Next - Part 3... LabourList: My Conclusions


LabourList Review Part 1

I posted yesterday that I was holding off posting my review of Labour's new LabourList grassroots site until I had worked out where the cunningly titled Labourist site had come from. Well, it turns out the site is a spoiler put together by Tim Ireland so I'm going to post my review. However, I'm going to publish it in a couple of posts to spread out the reading. My aim is to break up the review into the following sections: 1) A bit about the site's background and a review of the site's look and feel 2) a review of the site's approach to digital politics and 4) my conclusions. Here's Part 1:

LabourList: Some Background
First things first. What is LabourList? The answer seems to be provided in the memo I was leaked from the man behiond LabList, Derek Draper, in a memo to Ray Collins, Labours General Secretary. Draper writes that LabList is “an independent site that aims, in time, to be our version of Conservative home”.

“Hang on a minute.” I thought, “Isn’t LabourHome Labour’s equivalent of ConservativeHome?” Not anymore. One of the other people behind LabList tells me: “I've always said Labourhome has the wrong name - Labhome is a community for people to talk to each other - Lablist will be a content engine, offering insight, thoughts, news, [about Labour]."

That makes sense to me but I think it’ll be interesting to see what happens with LabourHome as LabList develops. Will the sites work together and complement each other or compete? I suppose the nearest scenario is that of the relationship between Guido Fawkes and ConHome.

LabourList: Look & Feel
The site looks nice and clean. It is probably fair to say it looks and feels more plain and blog-like than ConHom does – but then again ConHome probably started off quite blog-like before growing into a more content rich traditional feel website. I can only guess this is the direction in which LabList will grow as it develops. If LabList is designed to be more of a “content engine” (which it is according to insiders) then the site’s layout will have to adapt to help make the content easily findable.

I think the layout and functionality of the site could be tidied up. In general, it feels a bit messy, although I think we need to bear in mind that the site is more than likely to evolve organically and so settle down once it gets going. In addition the site has also been launched in Beta so presumably any teething problems can be ironed out before the full launch.

A couple of specific (some might say pedantic) bug-bears is the comment thread and software platform. While the site looks like a blog, the comment threads seem to run like forums. While I’m sure the idea of allowing comments to comments and sub-threads is a good idea in practice I must admit I find it confusing. Equally, one commenter wonders out loud why they didn’t go with an open source platform like Wordpress. It’s familiar to bloggers/new media types and there are a number of Government sites (Downing Street’s no less!) already built in Wordpress.

Part 2 - coming next... LabourList: It's Approach to Digital Politics

*UPDATED* Is it LabourList or Labourist? I'm not sure...

Labour1
It's received some big coverage already but I wanted to add my thoughts on last week's big political/new media announcement: the Labour Party's launch of LabourList (see screenshot above). I was lucky enough to get some background briefing info from Mark Hanson, one of the people behind the site [full disclosure: I know Mark fairly well], and have an strong interest in politics (see: eDemocracy Update) so wanted to share my opinions.

Or at least I was going to until today when I discovered Labourist.org (see screenshot below). I'm not entirely what's going on now - was the (beta) labourList a teaser for the real site, labourist? Or is Labourist a Tory attempt to spike Labour's big new media unveil ?
Lab3  

Frankly I'm not sure and I'm going to hold off posting my full review until I get to the bottom of it. :)

Apparently Labourist is a piss-take - albeit a very good one - Bloggerheads' Tim Ireland... via Chris Paul

Chinwagging tonight

Whoops - I meant to post about this in advance but clearly I have to organise my time better.

I'll be on the panel tonght at Chinwag's event: Xmas Futures, Crystal Balls? discussing, um, I guess, what 2009 will bring.

Others speaking on the panel include:

  • Neville Hobson - blogger, communicator, digital luminary
  • Jonathan Mitchener - Futurologist & Principal Research Scientist, Devices, BT
  • Jamie Coomber - Head of Digital Strategy, Profero

I'll be bringing up the issues of the economy, the perennial echo of "next year will be *all about* digital, the direction a lot of digital PR and marketing seems to taking compared to the route I believe it should be and how this leads my thinking right up to Doc's vision of the "end of the social bubble."

Hopefully see some people there.

Technorati tags: Chinwag, Future watching, Crystal balls

Research shows that social media won't halt political disengagement (aka "I told you so...")

I wrote a rather lengthy post-cum-essay earlier this year speculating that MPs and elected politicians might be out of a job within the next 10 years time.

My argument was based purely on my own thoughts about how the participatory web is rapidly overcoming barriers which made full participatory democracy (as opposed to the representative democracy we have currently) more viable as a political system.

This contrasts the populist line you get in mainstream media where journalists and others like to ride the band-wagon that the Internet and 'Web 2.0 tools' such as blogs, YouTube, Facebook etc is allowing people to reconnect with politicians and politics. David Cameron is the usual UK example trotted out with Obama now the figure-head in the US.

I've said all along that technology itself is not capable of reconnecting politics with people. People feel politically disenfranchised because the political systems in most Western democracies are specifically designed to keep most people removed from processes of empowerment. In the same way that businesses traditionally kept 'consumers' at arms length.

If politicians and political parties want to reconnect with people then they need to change the way they do things. Doing the same old thing using new technology *will not* politically re-enfranchise people. 

This is a slightly contentious view but since posting it I've discovered an unpublished PhD thesis by Kerrill Dunne from Sussex University which examined the role and effectiveness of political forums in renewing political engagement - or rather stemming political disengagement.

Kerrill's research takes an empirical look at the value of using online forums to reverse political disengagement and it concludes that political online forums will not reverse political disengagement. More specifically discussion forums do not fail because of some inherent design fault, but because political disengagement is tied to citizens' dislike of liberal thin democracy (i.e. British democracy based on representative
democracy, liberalism and a free market economy).

In discussion about his research on the DoWire E-Democracy forums, Dunne, explained his findings in more details. Political disengagement he argues boils down to two main theories: firstly a reaction to the fact that in representative, liberal democracy as long as enough people vote (or engage in the process) then the system works thus by its very function it fails to maximise participation. But secondly:

"political disengagement is growing because modern democracies do not support strong participatory or direct democracy [...] this theory argues that political disengagement is a disease of the liberal thin democratic model. (i.e. representative, liberal democracy)"

Offering a favoured theory in light of his research, Dunne remarks that:

"I agree with the latter [second theory, because research (see chapter 4 of thesis) has shown citizens are dissatisfied with the current political system and are turning away from it because representatives are unresponsive to them the political system does not support any form of direct democracy and individuals are not interested in politics because they do not identify with political parties or trust politicians [...] Offline citizens are saying that they are not satisfied with the current political system and online, they are less likely to participate in forums rooted in it."

Based on Dunne's study it would appear that public disengagement is not something that web 2.0 tools can solve alone. Rather the political and social system in which these tools exist must change for people to reconnect with politics.

Technorati tags: participatory democracy, Kerrill Dunne, digital politics

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