Crowd-sourcing the future of media

One of the things I [heart] about the internet is its ability to totally democratise the production and distribution of knowledge and information.

Reading George Monbiot's (somewhat difficult to follow) analysis of the relationship between the media, editorial independence and advertising in a recent Guardian column, I thought: "Wow. Well, that's complicated. What's the solution?".

Well, it turns out the solution wasn't too far away. Several comments down in fact. By a man called Graham Wayne.

I won't try to summarise or precis his response. I'm just going to re-post.Lazy, you say? Well, it's too good not to. 

George

I am moved by your candid argument to respond - and we should acknowledge the Guardian for giving you the space - and yet for the first time in many threads I am, frankly, quite perplexed by the commercial paradox you identify.

There are some alternatives, but none of them are entirely satisfactory or perhaps commercially practical. Some are not consistent with the ethical requirements you describe and with which I broadly agree. But in the first place, let us enjoy for a moment the irony of taking money from the airlines, the automotive industry and their ilk, in order to sponsor an MSN outlet that consistently criticises them and pays for people like you to do so. It does sweeten the pill a little, but perhaps not enough.

Some suggestions then - not so much as things I think can be done, but as catalysts that might lead to constructive discussion and better solutions than I can offer:

1) Recent news suggests that some quality MSN websites will attempt to institute subscriptions. If the Guardian moved in that direction but limited advertising according to content that met published ethical standards, it would make subscription more meaningful. I would pay to support a news site that placed ethical behaviour at the core of its business model, because that is exactly what I find is virtually absent from commercial concerns, and much to our detriment both as consumers and members of society.

2) Try such a scheme as an alternative site and trial it for a reduced sub in the first year. If it took off, move the enterprise in that direction and reward those early supporters with a discount on the second year - or something.

3) Ban only the ads that meet the ethical standard. This is not a moral exercise but a commercial one, but where virtue is rewarded. Ethical standards should be applied to products or services, not companies per se, and when certain products enjoy more ad space than their counterparts, their importance to the companies that produce them shifts in their favour, simply because they sell more. Advertising usually targets the consumer, attempting to modify their behaviour; here advertising could target the companies and do the same. It is in the boardroom that this message needs to be understood - the market is changing and ethical behaviour will be rewarded by consumers. (And when it's all hat and no cattle, you have new fodder for the column).

4) Develop more flexible price strategies and find more innovative ways to deliver the adverts. Perhaps a rate card with weighted price bands depending on gross revenue, where smaller and more ethical concerns can also take some space in the paper or the site, thus increasing opportunities for ad sales. I suggest this because I think taking the ethical stance will cost the Guardian some revenue. Quite how much it loses is in part dependant on the ad sales team, because there is also a strong marketing advantage in the ethical stance, especially if the Guardian is the first to adopt is. Very newsworthy, and worth trumpeting in any ad campaign. It must also be true that properly exploited, there may be some additional market share to be gained through it, so it's not all downside.

5) Keep discussing the option of going completely digital. I'm sure this is discussed and the Guardian management understand this much better than I, but there are important implications for the environment as well as the economics. It must include a subscription, but that has benefits since it would probably be annual or semi-annual, which is more reliable income than variable sales of print copies. (I'd like to see the management's thoughts on this. Things change, as the Guardian demonstrates with this very site. Where are they now on this?)

Prudence would dictate money will be lost, so the Guardian must ask the same question it does over page 3 girls: what is it prepared to do in service of Mammon rather than its founders like Scott? Tits are out of bounds, yet they would bring in more money, as would the sex trade ads, but the Guardian has taken a moral stance at the expense of profit. Morality cannot be parcelled out or striated by expediency. Either the Guardian is wholly responsible and doesn't want to assist in destroying civilisation, or it may as well start looking for busty women and brainless men to leer at them, since that readership will always put their hands in their pockets - if you know what I mean.

Good isn't it? I hope the Guardian's Emily Bell sees this and takes some of Graham's points further.

Tags: Guardian, George Monbiot, future of the media, Emily Bell, advertising

SuperThirdThursday Podcast: Me on eDemocracy

As mentioned in my previous post, I spoke at an event in the Isle of Man last month about edemocracy (thnks to Sherrilynn for hosting and Charterhouse International for sponsoring). You can get my presentation over at Slideshare.

I was also interviewed by the local radio station for their current affairs programme and Sherrilyne has kindly uploaded audio to share.

Tags: Super Third Thursday, Isle of Man, edemocracy, Strive PR, Charterhouse International


T.I.A.A.*: Voting, The Internet & Democracy

If voting chaged anything
I have been taken aback today by the number of people tweeting or texting me to check that I have voted. This is a really interesting phenomenon.

I don’t think I can recall as many people putting out the call to become politically active before. But what’s the driver for this? Is it public disenfranchisement with the political status quo following recent political scandals?

Or is it something much broader – perhaps the trend that people are becoming more and empowered in everything from purchasing decisions to political choice?

There’s probably a bit of both at play and I believe (of coruse!) that this is being catalysed by the Internet. But while the Internet is perhaos galvanising these emotions, their roots lie deeper in the drive for accountability (thus transparency) and a fundamental desire for empowerment - both political (with a small 'p') and personal.

These thoughts were most recently crystallised in a presentation on the Internet and democracy I delivered in the Isle of Man, which - funnily enough - is the world’s oldest, continuous parliamentary democracy.

What follows is blog short-hand for many rambling, overlapping and unexplored ideas knocking around in my head so please excuse any non sequiturs!

I began by looking at two great scholars of the Internet and the Information Age: Manuel Castells and Yochai Benkler.

To grossly précis and paraphrase the pair, Castell’s argues that networked organisation in society is greatly reducing the validity of the state, government and political parties; Benkler argues that the Internet is creating a new ‘commons’ enabling peer production of economic and cultural good and increasing democratic freedoms.

Put together we can plot major faultlines opening in the traditional role of institutions (state, government, political parties and even NGOs) to govern and conversely significant opportunities emerging for individuals and communities to self-govern.

Or rather not 'govern' as we traditional conceive of it as 'governing' implies a hierarchical organisation that uses power over others to achieve organisation.

I appreciate that non-hierarchical organisation is not as simple as this sentence implies (the Tyranny of Structurelessness' for starters - although I also believe the Internet can help overcome this** - see below if you're interested) but the idea of self-organisation has a much more deep-rooted basis than that espoused by Clay Shirky.

What we perceive as contemporary political democracy originates more or less in the Enlightenment and is best exemplified by Jurgen Habermas's vision of the 'public sphere' where civil society was created by consensus.

However, contemporary French philosopher, Jacques Ranciere, has ideated a vision of democracy that is rooted in dissensus, rather than consensus. For Ranciere, consensus is not true democracy, but rather compromise based on the way civil society is framed by its historical institutions e.g. the state, political parties, NGOs, etc.

This is what brings - eventually - back around to 'real' democracy and the Internet. Ranciere sees democracy as unmediated - direct connections between individuals or even loosely affiliated, affinity groups. Does the internet help people achieve this?

It was Jeff Jarvis who wrote (in The Guardian) back in early 2006 that:

"The internet ... disaggregates elements and then enables these free atoms to reaggregate into new molecules; it fragments the old and unifies the new. So in the end, the internet gives us the opportunity to make more nuanced expressions of our political worldview, which makes obsolete old orthodox"

Is this not dissensus-based politics? And is it not potentially driving a societal shift towards a world where people want political engagement and democracy to be on an individual level? Without party politics and ingrained corruption and unchecked power? I dunno. I'm only asking!


* T.I.A.A. - There is always an alternative: my interpretation of Thatcher's T.I.N.A.

** The Tyrany of Structurelessness (TToS) - For those interested I believe that the paradox inherent within (my reading) of TToS could potentially be (and, indeed, is) overcome by the Internet and self-organising, horizontal networks. The original issue in TToS was that attempts to create a structureless (i.e. non-hierarchical) organisation in the physical world became undone as groups spend there efforts at creating a structureless organisation, rather than achieving anything through that structurelessness.

However, as the Internet in instrumentally structureless, any organising done using the Internet is inherently structureless also. Therefore it removes the need to artificially create a structureless organisation allowing the group to organise non-hierarchically and achieve things.

Tags: democracy, elections Tyranny of Structurelessness, Jacques Ranciere, Jurgen Habermas

New Statesman misses the point on political blogging

The New Statesman has published an article on political blogging which, while I'm all for MSM coverage of the great political communications stuff going on at the moment, kind of misses the point a bit.

Having followed (and studied) political blogging since 2006 it pisses me off that this sort of who has more blgogers than who argument still gains credence.

Political blogging has a UK legacy from at least 2003 - and earlier in the US - so why then, in 2009, are we getting articles that cover old ground or make sweeping judgements with little evidence or insight.

The answer is perhaps simple: that's what journalism (or at least a lot of modern 'churnalism') does. And ironically this sort of lazy shorthand reporting is onen reason blogs and social media prolifereated in the first place.

The article in particular regurgitates the line from a press release (I presume there was a press release as the story is based on report by a compnay that offers a commerical product) that there are more Tory bloggers that Labour and Lib Dem ones because:

"the [Red Flag] email smears scandal, which forced LabourList editor Derek Draper to resign, ha[s] stunted Labour’s online efforts."

The thing is: there's no evidence in the article to suggest that Labour's online growth has slowed. I would argue it's a fairly common belief that the Tories were generally ahead online (for a number of inconclusive, complex reasons) which is why Labour retaliated with LabourList and other digital grassroots initiatives.

What really annoys me though is the presumption that the perceived values of traditional media simply transfer of the networked space with an emphasis on successful examples being celebrity. Former Daily Mirror reporter and Labour's best known liar spin doctor, Alistair Campbell, is described as: "one of Labour’s most prominent bloggers". I would suggest that while Campbell is a prominent person associated with Labour, he isn't one of their most prominent bloggers. That would be Recess Monkey or Tom Watson.

Maybe I'm splitting heirs here, but I think it's justified to make the point: social media isn't about numbers or celebrity. It isn't about which party has the msot MP's blogging. It is about conversation, debate, transparency, authenticity, accountability and social production of knowledge.

These are things traditional media (or even traditional democracy) can't deliver. And this is what makes social media one of the key driving forces for the future of not just our media, but for our democratic existence.

*UPDATED* I've just spotted Stuart Bruce (political blogger since 2003) has posted on the subject too.

Tags: New Statesman, political blogging, democracy

Online PR: book review to come...

51jM1Fol6ZL._SS500_
Thanks to Martha over at publishers, Kogan Page, I’ve just received my review copy of Online PR by David Phillips and Philip Young.

I’m looking forward to having a read as both authors are smart guys: academics with solid practical backgrounds and experience.

I’ll be posting my thoughts here in due course. It’ll probably be done piecemeal as I go along, owing to a hectic work schedule.

Tags: Kogan Page, Online PR, David Phillips, Philip Young


Review: Social Media Insight 2009

An interesting report from a firm called Social Media Library came my way a few weeks back but I’ve only got around to blogging it today. First up my overall thoughts and then a break-down of some of the specific results.

The report, Social Media Insight 2009, offers a detailed analysis of the UK blogosphere, Twittersphere and ...er .... Forums broken down by ‘influencers’, sectors – and perhaps most interestingly, geographical location.

I put the term ‘influencer’ in inverted commas because I have long-standing concerns about the idea of online influence and especially from the perspective with which the PR, advertising and marketing likes to conceive the concept (IMHO we primarily perceive ‘influence’ as power, i.e. the ability to persuade people to do or buy things. But the concept of power in networks is still being worked out and is vastly different to traditional conceptions – anyway I digress).

My theoretical worries aside, Social Media Library CEO, Graham Lee, tells me that the report uses a proprietary methodology they call BlogScore (Twitterscore, etc) which uses two main metrics: “a blog's incoming links, but also, importantly, the number of incoming links that those links have” as well as “the performance of a blog on relevant keywords in search returns”.

Crucially for me the system gains credibility by involving both automated data mining and then analysis of each site by a real, live, human. This is important for two reasons: firstly Social Media Library should be fairly confident in guaranteeing each site is UK-based.This process is a significant improvement on purely automated tools which filter UK blogs based on .co.uk domains or UK-based IP address. Secondly it means that their geographical data break-down can again be fairly accurate.

So far, so good. My big question was: what does the data *really* tell us? Putting my cynical hat on I read the main findings of the report and the charts and while it is interesting to note that 38% of influential UK blogs are about consumer issues; or that 32% of UK B2B blogs are about the marketing and PR industries; or Coventry Twitterers have the highest average number of followers (594), what does his really tell us?

Graham’s answer was as follows:

The purpose of the report is to help people get more of a feel of the social media landscape as it currently stands. Social media is immensely complex, and particularly if you are not immersed in it day-to-day, quite confusing. Add to this the fact that our shared English language with the US - making it exceedingly hard to garner actual engagement levels in the UK - and it becomes a difficult beast for people to get their heads around. ... One other breakthrough has been the potential to look at the spread of social media regionally, across the UK. Understanding this, I hope, helps people > better determine the scope for social media to help support regional campaigns and initiatives.


While I definitely agree with Graham’s final statement my key take-out from the report is that it gives a real top-level ‘feel’ for the state of social media in the UK. A potentially useful tool for non-digital specialists - so I suppose I'm not necessarily the primary audience for this.

But this isn’t a criticism. Using social media effectively means getting down and dirty with data; finding relevant communities and immersing yourself in them. If the approach to scraping, measuring and analysing social media presented in the report can be tailored and drilled down into further and sliced in different ways then it definitely offers great scope for UK-focussed digital campaigns.

If you want to know more take a peek at their blog.

Tags: Social Media Library, Social Media Insight 2009

Fancy a paid digital PR internship at a smart London agency?

Big Yellow Self Storage Star Search
I've have a fair few emails each month from people wanting to get experience working in a digital PR environment. I do what I can but it's not always feasible to give opportunities to everyone or or sign-post them on to other contacts.

However, word reaches me from friend and ex-Edelman colleague, Amy Clark, that help may be at hand if you are looking for a pretty cool digital opportunity. Amy heads up the digital activity over at Splendid Communications and is running a rather smart campaign with their client, Big Yellow Storage.

Big Yellow Self Storage is running a competition offering one determined and talented individual the chance to win a month’s paid internship in Splendid's digital team.

Highlighting the sort of creative digital work you can expect to experience first-hand if you win, Splendid are running the competition through a clever social media mechanic.

According to the official blurb:

"The right candidate should be able to sell themselves via an online audition which will last no longer than 12 seconds.  We’ve teamed up with 12seconds.tv to run the world’s first speed-video job application. We’re looking for people to tell us in no more than 12 seconds why they’re right for the job"


Interested applicants can submit a video by heading over to the Big Yellow Storage campaign/12seconds website.  

Another really nice feature of the competition (IMHO) is the way the outcome is socialiased. By that I mean that while there is (can only be - due to resources and time) only one paid internship they have committed to "showcasing all entries to the industry in the hope that other talented hopefuls will be snapped up by recruiters". It's a cliche but evryone could be a winner.... so why not spread the word!

The competition is open to anyone else providing you're over the age of 18 and are eligible to work in the UK. I've posted the full how to enter details below.

How to enter:

Candidates ready to rise to the challenge and enter the limelight need to speed over to 12seconds.tv and upload their video interview in five easy steps designed to test the entrant’s social media prowess.

1. Register an account on 12seconds.tv/campaign/bigyellowselfstorage

2. Link your Twitter account to your 12 seconds account

3. Record your video 12 second video on a mobile phone, video camera or webcam and upload your video at 12seconds.tv/campaign/bigyellowselfstorage

4. Fill in the ‘submit my CV’ from and attach a recent copy of your CV


The closing date for entries is May 30th 2009. The winner will be announced on June 15th 2009.

Metropolitan Police's turn to social media after G20 policing scandal likely to fail, IMHO

As an interesting footnote to my post below about the need for the Metropolitan Police to make significant changes to its organisational communications culture the force's Director of Public Affairs and Corporate Communications, Dick Fedorcio, is interviewed in this week's PR Week.

From my reading and expert opinion form others Fedorcio's comments indicate that the Met is unable or unwilling to make the real changes necessary.

In a telling statement, Fedorcio, tells PR Week that he won't be looking to run a blogger engagement programme any time soon as:

"If I was seeking to manipulate people, it would raise a question about how that reduced our integrity. To be leaning on someone to say "give us a good blog" starts to raise some ethical issues."


This is a damning insight into the Met's current communications practice as it suggests that its media strategy is built on manipulation.

Commenting on the interview, Diffusion's Ivan Ristic, adds his expert comment that when an organisation has a "reputation of stonewalling" it "makes it difficult in a social marketing context." Too true. You need to tell your story as openly as possible and engage and empower others to help tell your story.

However, while what Ivan says is correct I disagree with his reading of the situation. The Met does not have a reputation to stonewall - at least in the G20/Tomlinson context.

Here the Met/City police and IPCC were extremely proactive in issuing media releases and briefings to frame the story based on what has emerged as an untrue account of events.

Admitedly organisational change isn't easy and takes time and resources - something Fedorcio claims is currently lacking. But stepping into the social media space without evening considering what adaptions you need to make to your corporate communications strategy is setting yourself up to fail - or at least be burned very publicly before you get your strategy right.

I wonder if Dick or the Met will ever monitor this psot and respond? :)

Tags: Metropolitan Police, Dick Fedorcio, PR Week, blogger engagement, social media strategy

Social Media: Changing Organisations One Crisis at a Time

Youtubes Police
There’s a school of thought that believes that major internal changes only occur through external events – often political or financial - that have a major or cataclysmic impact on the organisation.

When it comes to social media causing cataclysmic changes in the UK we have recently witnessed two significant events which in one case has led to change. However, as far as I have seen, these changes have largely passed unnoticed among professional communicators despite having relevance to public and media institutions.

While they’re not exactly cut and dried case studies I thought I’d use a blog post to take a look at what happened, why, and how the Internet has changed the way the organisations in question operate – or not.

The first example at first sight looks like a fairly standard whistle-blower business story. Last month the Guardian published a story based on leaked documents that shone a light on Barclays’ investment division. The story, the Guardian claimed, was another piece of journalism damning the financial industry at a time when public abhorrence and anger for the wealth being accumulated (or not) by bankers was at its peak.

The Guardian broke the story overnight via its website which included scans of the leaked documents. These meant anyone could delve into Barclays’ gory tax avoidance details themselves. However, by the following morning edition of the Guardian newspaper Barclays’ lawyers had secured an injunction requiring the documents to be removed from the Guardian’s website. Job done, they thought.

However, in the couple of hours that the documents had been online users had saved copies of the documents and distributed them across the web, on sites including the wonderful Wikileaks.

Unfortunately, the injunction meant the Guardian couldn’t disclose or signpost its readers to the documents but that didn’t matter as people were discussing the story and linking to copies of the documents anyway – entirely by-passing the MSM and thus rendering the legal injunction all but worthless. 

This has clear resonances with the Diebold case in the US back in 2004. I won’t go into the specifics (it’s on Wikipedia and has been examined in detail Yochai Benkler’s Wealth of Networks) but suffice to say that a large company, in this case Diebold, discovered it couldn’t use legislation to control or censor unpalatable information once it had been launched into the social web.

The second case is more recent – and more tragic. During the G20 protests the innocent newspaper salesman Ian Tomlinson was assaulted by a police officer who had disguised his identity by covering his face with a balaclava and illegally removing his identification number. Furthermore, the officer responsible didn't come forward until the video footage had been played out across the world. As a result of this violence there is a very strong likelihood that the injuries Tomlinson's sustained during the assault led to his death.

This version of events – widely accepted by the public and media as the most accurate - has been established using images, videos and first-hand testimonies from citizen journalists. However, the response by the police forces involved and IPCC was to issue media statements that contradicted this version of events. How can that be?

Writing in Monday’s Media Guardian Nick Davies asks the important question: “Why did it take six days and citizen journalism to shed light on Ian Tomlinson’s death.”

Davies - whose book last year, Flat Earth News, criticised cash and resource strapped newsrooms for being overly-reliant on the PR industry and PROs - goes as far as to suggest that the reason may be that the Met, City of London Police and IPCC were deliberately issuing misinformation.

Far be it for me to comment on that point but it places the role of the Internet at the heart of the media coverage, rather than the periphery.

Aside from Tomlinson’s death, the nearby peaceful Climate Camp was targeted by violent police action which would seem to have coincided with when the MSM cameras were turned off. Without citizen reporters capturing the camp clearance on phones, digital video and still cameras there would be no real record of the events that unfolded.

Ditto the police officer who updated his Facebook status: "Can't wait to bash some long haired hippys up @ the G20." As a result he is being investigated. And who knows what happened (if anything) to this guy who’s Twitter update landed in my inbox a few days after the event.

With all this reputational fallout for the police and sharp drop in public trust it is perhaps no surprise to see the relatively rapid announcement in PR Week that the Met is now “stepping up its online comms" to deal with the Internet as a communications channel.

While it’s certainly a step in the right direction, tactical changes will only be successful if supported by a change in organisational strategy too. With the web making organisations’ actions near-impossible to control or manage, traditional institutions and their approach to communications – and in this case, UK law a well – are being undone by the Internet.

Things are changing, but it seems to be only one crisis at a time.

Tags: Social Media, organisational change, crisis, Barclays, Metropolitan Police, City of London Police, IPCC

People think adverts are misleading, it's official

The UK's Advertising Standards Authority (ASA) publishes its annual complaints report today and according to this story in the Guardian and it shows that the regulator received the highest number of complaints from the public last year.

This got me thinking: is this evidence of the public's continuing dissatisfaction with shouty, uninteractive advertising?

Well, at first glance no. the Guardian's lead is that complaints over violent ads are at an all time high with the most complained about ads involved cruelty to children or animals and the top 10 most complained about ads did not have the complaints upheld.

But right down towards to the end of the story is the finding that the biggest reason for public complaints was.... wait for it....."allegations of misleading claims" which accounted for 45% of all complaints.

Although complainees are a self-selecting cohort I read this as the mjority of people objecting to adverts objected on the grounds that they were misleading i.e. equivocation and half-truths spun to a gullible public hoping they wouldn't look too closely at the survey results or spurious claims.

This for me is more evidence that Cluetrain was right and companeis are still failing to take heed of its anti-BS rhetoric. And of course, this is where social media comes in - listening to people; treating them as valued customers or citizens; helping or empowering them achieve what they want to achieve.

(OK. So I probably mis-represented the statistics in the story in an attempt to make a point as any good ol' advert would but, hey, isn't that what statistics are for?)

Tags: advertising, ASA, lies

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