It seems Carphone Warehouse (and its PR agencies Freud and Citigate Dewe Rogerson) aren’t too hot on a) customer service b) providing a swift response to media enquiries and, most importantly of all, c)providing a decent internet connection.
David’s comments are important because CW ‘s sister company, Talk Talk, has just launched a new broadband service to much hype in the media.
It seems Talk Talk’s website servers couldn’t handle the public interest in its new broadband service as the site kept crashing! It doesn’t augar well for Talk Talk’s new broadband customers.
In response to his experiences, David has started an experiment by benchmarking internet blog data for ‘Carphone Warehouse’ immediately prior to his post and monitoring references to the keyword over the forthcoming period.
Always happy to help out!